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【预订】Strategic Leadership and Systems Thinking 9780367567231 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780367567231 Author 作者 Peter S. DeLisi Format 版本 精装 Pages Number 页数 184页 Publisher 出版社 Routledge Publication Date 出版日期 2020-12-29 Language 语种 英语 Book Contents 内容简介 This book is about a new strategic leader – one, who inspired by General Systems Theory (GST), envisions an organization in which people and groups work together interdependently across organizational divides to reach a shared, rewarding future.; GST has dramatically influenced physics, biology, economics, healthcare, and environmental science, but has not as yet had any significant influence on the way companies work and are structured. This new, systems way of working promises a break from the influence of Sir Isaac Newton and Rene’ Descartes – thinking that has dominated worldviews for almost 400 years -- and offers workers the opportunity to find greater purpose and meanin
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【预订】Digital Customer Service: Transforming Customer Experien 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781119841906 Author 作者 Delisi Rick Format 版本 精装 Pages Number 页数 null页 Publisher 出版社 Wiley Publication Date 出版日期 2021-08-03 Product Dimensions 商品尺寸 15.24 x 22.86 cm. Language 语种 其它(含多语) Book Contents 内容简介 This book describes how the digital transformation of Customer Service at both an operational and cultural level is happening at some companies right now--and why customers love it. Digital customer service is turning out to be easier, more cost-effective, and more personally rewarding than most would have expected--even within legacy companies that were founded 50 or 100 years ago. Digital Customer Service explains how every service interaction can and should happen right on the customers own screen?any screen?including phone calls, chat, and self-service. The transformational result is happier customers, lower custom
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The Effortless Experience 新客户忠诚度提升法 马修·狄克逊
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Product Details 基本信息 ISBN-13 书号 9789811239335 Author 作者 Delisi Format 版本 平装-胶订 Pages Number 页数 180页 Publisher 出版社 World Scientific Publishing Publication Date 出版日期 2021-08-30 Language 语种 其它(含多语) Book Contents 内容简介 The Mysterious Commonplace is a narrative memoir which begins in grade school, when my interest in science was influenced by the chance reading of an unusual book, an uncle who asked provocative questions about common occurrences, and the painful experience of watching my neighborhood change from dense woods to cement. The story traces my educational path from physics to history to physics, and then to a career as a biomedical scientist and policy setter caught up with big ideas. It recounts the fierce initial pushback as I moved to launch the Human Genome Project, and reflects on the ethical dilemmas raised by the Project, and more generally on the et
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【预订】Mysterious Commonplace, The 9789811238451 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9789811238451 Author 作者 Delisi Format 版本 精装 Pages Number 页数 180页 Publisher 出版社 World Scientific Publishing Publication Date 出版日期 2021-08-30 Language 语种 其它(含多语) Book Contents 内容简介 The Mysterious Commonplace is a narrative memoir which begins in grade school, when my interest in science was influenced by the chance reading of an unusual book, an uncle who asked provocative questions about common occurrences, and the painful experience of watching my neighborhood change from dense woods to cement. The story traces my educational path from physics to history to physics, and then to a career as a biomedical scientist and policy setter caught up with big ideas. It recounts the fierce initial pushback as I moved to launch the Human Genome Project, and reflects on the ethical dilemmas raised by the Project, and more generally on the ethical d
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【预订】Strategic Leadership and Systems Thinking 9780367567279 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780367567279 Author 作者 Peter S. DeLisi Format 版本 平装-胶订 Pages Number 页数 164页 Publisher 出版社 Routledge Publication Date 出版日期 2022-08-01 Product Dimensions 商品尺寸 229 x 152 mm (6 x 9) Shipping Weight 商品重量 0.3kg Language 语种 其它(含多语) Book Contents 内容简介 This book is about a new strategic leader – one who, inspired by General Systems Theory (GST), envisions an organization in which people and groups work together interdependently across organizational divides to reach a shared, rewarding future.; GST has dramatically influenced physics, biology, economics, healthcare and environmental science, but has not as yet had any significant influence on the way companies work and are structured. This new, systems way of working promises a break from the influence of Sir Isaac Newton and René Descartes – thinking that
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