【预订】Lean Higher Education 9780367901837 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780367901837 Author 作者 William K. Balzer Format 版本 精装 Pages Number 页数 406页 Publisher 出版社 Productivity Press Publication Date 出版日期 2020-03-16 Language 语种 英语 Book Contents 内容简介 This second edition contains a substantial update with expanded material and reflects the significant growth of Lean Higher Education practices in colleges and universities worldwide.
¥1579
预订Designing Green Spaces for Health [ISBN:9780367683146] 【全球购】进口原版图书,约5-8周到达国内后发出
¥1636
【预订】Ways of Greening 9781032391557 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032391557 Author 作者 Famulari Format 版本 精装 Pages Number 页数 134页 Publisher 出版社 Productivity Press Publication Date 出版日期 2023-12-20 Product Dimensions 商品尺寸 280 x 210 mm (8.25 x 11) Language 语种 其它(含多语) Book Contents 内容简介 This book focuses on rethinking working and living spaces and understanding how "greening" can make them healthier and their occupants happier. It teaches how to see unique ideas for spaces and some of the materials needed to create the designs.Inspired by a study that states that 8% of a space needs to have plants in order to positively affect the air quality of the space, this book explores what that minimum would look like in spaces and how it can be done to existing spaces as well as to new designs of site, greening both interiors and exteriors. Using the mathematical amount of 10% per square foot, t
¥1472
海外直订医药图书Redefining Innovation: Embracing the 80-80 Rule to I
¥411.00
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海外直订Cedac: A Tool for Continuous Systematic Improvement Ceda
¥2060
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海外直订医药图书Health Information Technology Evaluation Handbook: F
¥569.00
明星店铺 中华商务进口图书旗舰店
海外直订Lean Startup in Large Organizations: Overcoming Resistan
¥1336
明星店铺 中华商务进口图书旗舰店
预订 An Introduction to Health Information Technology in LTPAC 预订商品
¥1010
【预订】Giving Wings to Her Team 9780367362287 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780367362287 Author 作者 Tilo Schwarz and Jeffrey K. Liker Format 版本 平装-胶订 Pages Number 页数 200页 Publisher 出版社 Productivity Press Publication Date 出版日期 2020-12-01 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 The Toyota Kata offers a management approach that enables individuals and teams to reach challenging goals — in business as well as in any other field. It increases creativity, problem-solving ability, and the ability to cope with uncertainty and makes target-oriented improvement a daily habit.The purpose of this book is to help managers increase their coaching ability so they can increase productivity as well as creativity in their teams. It explains coaching as a general skill and takes the Coaching Kata beyond the Lean world and production processes. The book is an engag
¥339.00
海外直订医药图书The Cphims Review Guide: Preparing for Success in He
¥2155
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海外直订Accounting in the Lean Enterprise: Providing Simple, Pra
¥1949
明星店铺 中华商务进口图书旗舰店
海外直订The A3 Workbook: Unlock Your Problem-Solving Mind A3手册:解
¥1934
明星店铺 中华商务进口图书旗舰店
海外直订Safety Insights: Success and Failure Stories of Practiti
¥623.00
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海外直订医药图书International Examples of Lean in Healthcare: Case S
¥1392
明星店铺 中华商务进口图书旗舰店
海外直订Strategic Planning, Execution, and Measurement (Spem): A
¥1976
明星店铺 中华商务进口图书旗舰店
海外直订Value Stream Management: Eight Steps to Planning, Mappin
¥644.00
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【预订】Suggesting Solutions 9781032029160 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032029160 Author 作者 Charles Protzman Format 版本 精装 Pages Number 页数 336页 Publisher 出版社 Productivity Press Publication Date 出版日期 2022-11-23 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization. Combined with this, organizations need to create an environment of respect for people and continuous learning. It’s all about people. People create the product or service, drive innovation, and create systems and processes, and with leadership buy-in and accountability to ensure sustainment with this philosophy, employees will be committed to the organization as they learn and grow personally and professionally. L
¥1486
【预订】Leading the Lean Healthcare Journey: Driving Culture Cha 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032097725 Author 作者 Pat Hagan Format 版本 平装-胶订 Pages Number 页数 299页 Publisher 出版社 Productivity Press Publication Date 出版日期 2021-06-30 Product Dimensions 商品尺寸 234 x 156 mm (6.14 x 9.21 Language 语种 其它(含多语) Book Contents 内容简介 This book reveals and describes the leadership and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. The book’s delivery strategy revolves around personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System. This revised edition uniquely blends updated case studies with practical theory to describe how the healthcare value proposition can be changed by reducing waste, variation and complexity in healthcare
¥412.00
【预订】Blockchain for Medical Research 9780367347468 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780367347468 Author 作者 Sean T. Manion and Ya?l Bizouati-Kennedy Format 版本 平装-胶订 Pages Number 页数 150页 Publisher 出版社 Productivity Press Publication Date 出版日期 2020-03-19 Language 语种 英语 Book Contents 内容简介 This book is about science, its value to our health, and how we can use blockchain to improve its quality and impact.
¥501.00
【预订】The Quick Changeover Playbook 9781138437951 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781138437951 Author 作者 Ortiz Format 版本 精装 Pages Number 页数 74页 Publisher 出版社 Productivity Press Publication Date 出版日期 2019-11-29 Language 语种 英语 Book Contents 内容简介 This book covers the basics of setup reduction and quick changeover and data collection. It outlines the first pass of waste reduction through the implementation of the visual workplace and layout improvements. The book covers two quick changeover concepts: intermediate tooling and one-turn methods.
¥1771
海外直订The Future of Lean SIGMA Thinking in a Changing Business
¥435.00
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【预订】The Basics of Performance Measurement, Second Edition 97 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781138464179 Author 作者 Jerry L. Harbour Format 版本 精装 Pages Number 页数 104页 Publisher 出版社 Productivity Press Publication Date 出版日期 2017-08-15 Language 语种 其它(含多语) Book Contents 内容简介 The Basics of Performance Measurement helped pioneer the science of performance measurement. This little yellow book provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization.
¥2002
【预订】Deploying Enterprise Systems 9781032464213 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032464213 Author 作者 Mattson Format 版本 精装 Pages Number 页数 108页 Publisher 出版社 Productivity Press Publication Date 出版日期 2024-03-18 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Shipping Weight 商品重量 0.95磅 Language 语种 其它(含多语) Book Contents 内容简介 This book focuses on topics that business managers and project teams in global enterprises need to understand and follow to successfully deploy an Enterprise System (ES) for their organization. It explains: Why this type of software product will appeal to global organizations with the promise to replace their older individual systems with a single integrated ES and how an ES allows companies to integrate their unique operations with a single system of many integrated modules that are designed to provide prebuilt and tested applications; New concepts, steps, risks, a
¥1948
【预订】Fundamentals of Daily Shop Floor Management 978103237055 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032370552 Author 作者 Philip J. Gisi Format 版本 精装 Pages Number 页数 322页 Publisher 出版社 Productivity Press Publication Date 出版日期 2023-02-17 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 Survival and thriving in today’s business environment require companies to continuously strive for operational excellence at all levels of the organization. Simply working to maintain existing operations is not an adequate or sustainable business strategy, especially when competing in a global market. To remain relevant, companies must adopt a process control and continuous improvement mentality as an integral part of their daily work activities. These two operational disciplines form the foundation and stepping stones for manufacturing excellence. Processes must be stable, capable, and controlled a
¥1408
海外直订Employee Empowerment: The Prime Component of Sustainable
¥1024
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海外直订Performance Acceleration Management (Pam): Rapid Improve
¥319.00
明星店铺 中华商务进口图书旗舰店
海外直订The Toyota Way of Dantotsu Radical Quality Improvement 从
¥490.00
明星店铺 中华商务进口图书旗舰店
预订Leveraging Lean in Healthcare: Transforming Your Enterpris 【全球购】进口原版图书,约5-8周到达国内后发出
¥2139
预订 Consumer Directed Health Care: A 360 Degree View [ISBN:97 【全球购】进口原版图书,约5-9周到达国内后发出
¥1867
【预订】Health Tech 9781032012933 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032012933 Author 作者 Undheim Format 版本 精装 Pages Number 页数 248页 Publisher 出版社 Productivity Press Publication Date 出版日期 2021-09-20 Product Dimensions 商品尺寸 229 x 152 mm (6 x 9) Language 语种 其它(含多语) Book Contents 内容简介 Global healthcare will change drastically in the next decade due to key technologies, social dynamics, and systemic shifts that are already in motion. However, shaping the future requires being aware of the opportunities and able to capitalize on them to one’s family and the community’s benefit.Health tech can be a part of the solution, but tracking the right startups and influencers takes know-how. The grand challenges of our time demand that we coordinate better than ever before. Social movements can both accelerate and slow down change. Health systems across the world need to reboot, with private p
¥1675
【预订】Understanding Healthcare Economics: Managing Your Career 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032095974 Author 作者 PHD Serratt and PHD O’Donohue Format 版本 平装-胶订 Pages Number 页数 246页 Publisher 出版社 Productivity Press Publication Date 出版日期 2021-06-30 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 Healthcare economics is a topic of increasing importance due to the substantial changes that are expected to radically alter the way Americans obtain and finance healthcare. Understanding Healthcare Economics, 2nd Edition provides an evidence-based framework to help practitioners comprehend the changes already underway in our nation’s healthcare system. It presents important economic facts and explains the economic concepts needed to understand the implications of these facts. It also summarizes the results of recent empirical studies on access, cost, and quality problems in
¥412.00
【预订】Leadership for Intellectual Disability Service: Motivati 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032093031 Author 作者 Edited by Fintan Sheerin and Elizabeth A. Curtis Format 版本 平装-胶订 Pages Number 页数 218页 Publisher 出版社 Productivity Press Publication Date 出版日期 2021-06-30 Product Dimensions 商品尺寸 234 x 156 mm (6.14 x 9.21 Language 语种 其它(含多语) Book Contents 内容简介 People with intellectual disability often experience challenges in their lives. These may be due to difficulties in social adaptation, but may also be related to a reality of disempowerment whereby they have little role in the decisions central to their lives or in the provision of health, educational and social services. This book argues for alternative and innovative approaches to leadership in intellectual disability service provision. It does this in the light of service scandals including Winterborne View (UK), Oswald D. Heck (USA), ?ras Attracta (Irel
¥412.00
【预订】Leading to Learn 9780367369361 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780367369361 Author 作者 Lisa J. Koss Format 版本 精装 Pages Number 页数 200页 Publisher 出版社 Productivity Press Publication Date 出版日期 2020-10-09 Product Dimensions 商品尺寸 7 x 10 Language 语种 其它(含多语)
¥1560
【预订】The Mastery of Innovation 9781439877029 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781439877029 Author 作者 Katherine Radeka Format 版本 精装 Pages Number 页数 272页 Publisher 出版社 Productivity Press Publication Date 出版日期 2012-10-11 Shipping Weight 商品重量 521g Language 语种 英语 Book Contents 内容简介 This book compiles the experiences of over 150 companies that have embraced the theories of Lean product development. It provides an integrated view of Lean as it is practiced inside successful companies today. Examples, case studies, and stories drawn from small, medium, and large companies in a variety of industries support concepts and provide opportunities for readers to see the concepts in action. Each chapter includes actionable recommendations to provide ideas on how to try the concepts out for themselves and their teams.
¥578.00
【预订】The Sayings of Shigeo Shingo 9781563273841 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781563273841 Author 作者 Shigeo Shingo Format 版本 平装-胶订 Pages Number 页数 208页 Publisher 出版社 Productivity Press Publication Date 出版日期 1987-07-01 Shipping Weight 商品重量 310g Language 语种 英语
¥604.00
【预订】The Sayings of Shigeo Shingo: Key Strategies for Plant I 美国库房发货,通常付款后3-5周到货!
¥697.00
海外直订Change or Die: The Business Process Improvement Manual 改
¥620.00
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海外直订医药图书A Leadership Journey in Health Care: Virginia Mason'
¥519.00
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【预订】Developing a Turnaround Business Plan 9781498705905 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781498705905 Author 作者 Norton Paley Format 版本 精装 Pages Number 页数 264页 Publisher 出版社 Productivity Press Publication Date 出版日期 2015-06-22 Shipping Weight 商品重量 589g Language 语种 其它(含多语) Book Contents 内容简介 Developing a Turnaround Business Plan is ideal for managers facing a competitive crisis as well as those who wish to avert one and must set a turnaround plan in motion before the situation results in irreversible losses. Whereas the book helps readers develop a sound turnaround plan, the focus of the book is on the actual process that contributes to the development and implementation of that plan. The book details how to identify the root causes that triggered the competitive crisis and how to initiate remedial actions before the turnaround plan begins.
¥615.00
【预订】Artificial Intelligence 9780367321512 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780367321512 Format 版本 精装 Pages Number 页数 336页 Publisher 出版社 Productivity Press Publication Date 出版日期 2020-12-03 Language 语种 英语 Book Contents 内容简介 The rediscovery of the potential of artificial intelligence (AI) to improve healthcare delivery and patient outcomes has led to an;increasing application of AI techniques such as deep learning, computer vision, natural language processing, and robotics in the healthcare domain. Many governments and health authorities have prioritized the application of AI in the delivery of healthcare. Also, technological giants and leading universities have established teams dedicated to the application of AI in medicine. These trends will mean an expanded role for AI in the provision of healthcare. Yet, there is an incomplete understanding of what AI is and its potential for use in healthcare. This book discusses the differ
¥1554
【预订】The ICT Malaise 9780367228569 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780367228569 Author 作者 Nadine Fruin Format 版本 精装 Pages Number 页数 202页 Publisher 出版社 Productivity Press Publication Date 出版日期 2019-06-24 Language 语种 英语 Book Contents 内容简介 This book leads the reader along that path of critical thinking, reflecting, and contemplating and offers alternative ways for service providers, customers, and suppliers to interact with each other.
¥359.00
预订Lean Design in Healthcare: A Journey to Improve Quality an 【全球购】进口原版图书,约5-8周到达国内后发出
¥458.00
海外直订Lean and Agile Project Management: How to Make Any Proje
¥624.00
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【预订】Removing the Barriers to Efficient Manufacturing 9781138 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781138464063 Author 作者 Daniel L. Ferguson Format 版本 精装 Pages Number 页数 294页 Publisher 出版社 Productivity Press Publication Date 出版日期 2017-08-15 Language 语种 其它(含多语) Book Contents 内容简介 In todays wireless environment, marketing is more frequently occurring at the server-to-device level?with that device being anything from a laptop or phone to a TV or car. In this real-time digital marketplace, human attributes such as income, marital status, and age are not the most reliable attributes for modeling consumer behaviors. A more effective approach is to monitor and model the consumer?s device activities and behavioral patterns.Machine-to-Machine Marketing (M3) via Anonymous Advertising Apps Anywhere Anytime (A5) examines the technologies, software, networks, mechanisms, techniques, and solution providers that are shaping the next generation o
¥2138
预订 Blockchain in Healthcare [ISBN:9780367031084] 【全球购】进口原版图书,约5-8周到达国内后发出
¥650.00
【预订】Success Is Assured 9781138618589 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781138618589 Author 作者 Penny W. Cloft, Michael N. Kennedy and Brian M. Kennedy Format 版本 精装 Pages Number 页数 318页 Publisher 出版社 Productivity Press Publication Date 出版日期 2018-08-29 Language 语种 英语 Book Contents 内容简介 The concept of knowing a design will work early in a project (rather than after the production prototypes have been tested) and will satisfy the customers, such that projects essentially never fail, was first observed at Toyota (along with other measurable benefits). But the name the authors have given to that concept, ’Success Is Assured,’ was born from a pair using those design practices over a century ago: the Wright Brothers. Before their first successful flight, despite that brilliant highly-qualified engineers all over the globe had been trying to achieve manned flight and consistently failing, the pair of bicycle shop owner
¥566.00
预订 Intelligent Manufacturing: Reviving U.S. Manufacturing In 【全球购】进口原版图书,约5-8周到达国内后发出
¥560.00
【预订】How to Build Your Brand 9781032121468 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032121468 Author 作者 Laurence Lubin Format 版本 平装-胶订 Pages Number 页数 212页 Publisher 出版社 Productivity Press Publication Date 出版日期 2022-04-13 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 Brand Strategy is the most important marketing talent. A 2020 Gartner Survey of 400 CMO’s cited Brand Strategy as the most needed skill, more valuable than analytics, UX, digital commerce. Previous books on the subject analyze the qualities and characteristics of well-regarded brands. What these books don’t offer are the "how to’s" of branding. This book empowers readers by teaching them the author’s unique, time-tested Success Model, and step-by-step, repeatable method for successful brand building. After reading this insightful book, you will learn how to: Develop "big picture" insigh
¥412.00
【预订】Phoenix Leadership 9781032339559 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032339559 Author 作者 Valentina Gokenbach Format 版本 平装-胶订 Pages Number 页数 204页 Publisher 出版社 Productivity Press Publication Date 出版日期 2022-06-13 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 Today’s healthcare leaders are facing challenges unlike ever before. New healthcare laws, reimbursement models and regulations unnerve even the most senior of leaders resulting in increasingly shorter tenures of those in leadership positions. The modern healthcare leader needs to be increasingly resilient but all relevant to their organizations and the industry. Phoenix Leadership: The Healthcare Executive’s Strategy for Relevance and Resilience provides a brand new, innovative concept, that of the Phoenix Leader, with proven strategies and approaches to evolve your leadership approach
¥412.00
【预订】Business Intelligence and Human Resource Management 9781 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032027302 Author 作者 Edited by Deepmala Singh Format 版本 精装 Pages Number 页数 314页 Publisher 出版社 Productivity Press Publication Date 出版日期 2022-08-31 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 Business Intelligence (BI) is a solution to modern business problems.This book discusses the relationship between BI and Human Resource Management (HRM). In addition,;it discusses ;how BI can be used as a strategic decision-making tool for the sustainable growth of an organization or business. BI helps organizations generate interactive reports with clear and reliable data for making numerous business decisions. This book covers topics spanning the important areas of BI in the context of HRM. It gives an overview of;the aspects, tools, and techniques of BI and how it can assist HRM in creati
¥1868
【预订】The Lean Innovation Cycle 9781032072852 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032072852 Author 作者 Michael Parent Format 版本 平装-胶订 Pages Number 页数 210页 Publisher 出版社 Productivity Press Publication Date 出版日期 2022-04-14 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 Currently, businesses are forced to be more innovative than ever before. Organizations must be sensitive to global trends --;such as digitization, globalization, and automation --;and at the same time build resilience and flexibility to combat unexpected changes in customer demand. The coronavirus pandemic is just the most recent and pronounced example of this new-normal business necessity. Amidst the disruption, many businesses are caught not knowing how to proceed. How ought one pursue or achieve innovation for the company Are there different innovation strategies? Why might a business leader
¥515.00
【预订】Creating Value for Leaders 9781032464237 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032464237 Author 作者 Gautam Mahajan Format 版本 精装 Pages Number 页数 360页 Publisher 出版社 Productivity Press Publication Date 出版日期 2023-05-11 Product Dimensions 商品尺寸 229 x 152 mm (6 x 9) Language 语种 其它(含多语) Book Contents 内容简介 Creating value is the foundation of all business. It’s what sets you apart from your competition, secures long-term customers, and brings distinct meaning to your brand and your stakeholders. Without creating value for your business, your unique offering will be seen as just another commodity in the eyes of your target market. Creating value is in every business leader’s vocabulary and uppermost in their overall strategy. In fact, creating value is the purpose of a company according to the Business Roundtable and the World Economic Forum. That is another key reason why more people want to understan
¥1466
【预订】The Project Manager’s Guide to Health Information Techno 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781032073880 Author 作者 Houston Format 版本 精装 Pages Number 页数 200页 Publisher 出版社 Productivity Press Publication Date 出版日期 2021-09-29 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 This book focuses on providing information on project management specific for software implementations within the healthcare industry. It can be used as a guide for beginners as well as a reference for current project managers who might be new to software implementations. Utilizing the Project Management Institute’s (PMI) methodology, the defined process groups and knowledge areas will be defined related to implementing custom and Commercial Off-The-Shelf (COTS) software. The Software Development Life Cycle (SDLC) is a standard for developing custom software but can also be followed for implementing COTS a
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Product Details 基本信息 ISBN-13 书号 9781032537665 Author 作者 Heide Mats Format 版本 平装-胶订 Pages Number 页数 106页 Publisher 出版社 Productivity Press Publication Date 出版日期 2023-11-29 Product Dimensions 商品尺寸 254 x 178 mm (7 x 10) Language 语种 其它(含多语) Book Contents 内容简介 Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher pr
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