【预订】Customer Genius 9781841127880 美国库房发货，通常付款后3-5周到货！
Product Details 基本信息 ISBN-13 书号 9781841127880 Author 作者 Peter Fisk Format 版本 精装 Pages Number 页数 406页 Publisher 出版社 Capstone Publication Date 出版日期 2009-03-20 Shipping Weight 商品重量 590g Language 语种 英语 Book Contents 内容简介 Hello, I am your customer. Do you see the world like I do It’s simple really. Start with me and everything else follows. Together we can do extraordinary things. Are you ready?10 building blocks, 30 practical tools, 50 inspirational stories. From * to Banyan Tree, Quintessentially to Zipcars, explore 50 of the world’s leading customer businesses. The rise of Air Asia, and the collaboration of Boeing; the segmented focus of Club Med, and the customer vision of Disney; the imagination of Camper, and the desire for the Ninte
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Customer Genius: Becoming a Customer-Centric Business(ISBN=9
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预订 Customer Genius 预订，预计下单后3-4周左右发货！
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