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Product Details 基本信息 ISBN-13 书号 9781498752855 Author 作者 Jessica Keyes Format 版本 精装 Pages Number 页数 388页 Publisher 出版社 Auerbach Publications Publication Date 出版日期 2016-07-11 Product Dimensions 商品尺寸 7x10 Language 语种 其它(含多语) Book Contents 内容简介 There are literally hundreds of processes taking place simultaneously in an organization, each creating value in some way. This book is about pushing the performance of the automation and maintenance of these processes in the right direction. It thoroughly explains the concepts behind performance management and measurement from an IT perspective. In addition, it provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management.
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