商业服务设计新生代:优化客户体验实用指南(团购,请致电400-106-6666转6) 优化客户体验实用指南
本书的三位作者是来自世界上*家服务设计公司 生活工作公司,他们和他们的公司是开创性的服务设计领域的先锋,他们的观点和创意对于国内的那些想为客户提供更积极体验的企业来说,是不可或缺的思想和行动指南。 本书以实用的风格为企业提供了通过有意识的服务设计来牢牢吸引客户的方法和策略。书中有大量生动有趣的配图,以及生活工作公司实际工作场景的展示,使全书读起来活泼可爱又不乏重点提炼。 服务设计在我国尚处起步阶段,但发展很快,而且越来越受到企业的重视。本书的出版,能够很及时地满足市场需要,帮助企业切实提高自身服务的商业价值。
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人类的贡献 不安全行为、事故和英雄回归 [英] 詹姆斯·瑞森(James Reason),孙佳 中国工人出版社【正版】 全国三仓发货,物流便捷,下单秒杀,欢迎选购!
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人类的贡献 不安全行为、事故和英雄回归 [英] 詹姆斯·瑞森(James Reason),孙佳【正版保证】. 全国三仓发货,物流便捷,正版书放心购买!
¥2.90定价:¥8.70 (3.34折)
海外直订Monsters Everywhere 到处都是怪物
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预订 The Human Contribution: Unsafe Acts, Accidents and Heroic 【全球购】进口原版图书,约5-8周到达国内后发出
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【预订】A Life in Error 9781472418418 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781472418418 Author 作者 James Reason Format 版本 平装-胶订 Pages Number 页数 150页 Publisher 出版社 CRC Press Publication Date 出版日期 2013-11-01 Shipping Weight 商品重量 238g Language 语种 其它(含多语) Book Contents 内容简介 This succinct but absorbing book covers the main way stations on James Reason’s 40-year journey in pursuit of the nature and varieties of human error. He presents an engrossing and very personal perspective, offering the reader exceptional insights, wisdom and wit as only James Reason can. A Life in Error charts the development of his seminal and hugely influential work from its original focus on individual cognitive psychology through the broadening of scope to embrace social, organizational and systemic issues.
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【预订】The Human Contribution 9780754674009 美国库房发货,通常付款后3-5周到货!
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【预订 按需印刷】Managing the Risks of Organizational Accidents Taylor&CRC畅销新品,北京直发,付款后15日内发货
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【预订】Sustainable Marketing, Branding, and Reputation Manageme 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9798369300190 Author 作者 Reason Masengu Format 版本 精装 Pages Number 页数 360页 Publisher 出版社 IGI Publishing Publication Date 出版日期 2023-09-18 Language 语种 其它(含多语) Book Contents 内容简介 In the wake of increasing consumer and stakeholder concerns regarding environmental and social issues, and the vulnerabilities exposed by the COVID-19 pandemic, sustainable marketing has emerged as a critical aspect of modern business strategies.Sustainable Marketing, Branding, and Reputation Management: Strategies for a Greener Future provides a comprehensive and timely exploration of the key concepts, trends, and challenges in sustainable marketing within today’s dynamic business environment. This book delivers an extensive overview of sustainable marketing, covering a diverse range of topics. It delves into the role of sustainable marketing in addressing envi
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正版新书《维修差错管理》James Reason 著 徐建新 贾宝惠 等译【尚苑图书】 正版书籍 七天无理由退换货【让您无忧购物】
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海外直订The Human Contribution: Unsafe Acts, Accidents and Heroi
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预订Service Design: From Insight to Implementation [ISBN:97819 【全球购】进口原版图书,约5-8周到达国内后发出
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【预售 按需印刷】Deadly Seduction 北京发货,付款后10天内发货
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【预订】Organizational Accidents Revisited 9781472447685 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781472447685 Author 作者 James Reason Format 版本 平装-胶订 Pages Number 页数 160页 Publication Date 出版日期 2015-12-16 Shipping Weight 商品重量 317g Language 语种 英语 Book Contents 内容简介 Organizational Accidents Revisited extends and develops the ideas introduced in Managing the Risks of Organizational Accidents, using a standardised causal analysis of some 10 organizational accidents that have occurred in a variety of domains in the nearly 20 years that have passed since the original was published. These analyses provide the ’raw data’ for the process of drilling down into the underlying causal pathways. Many contributing latent conditions recur in a variety of domains. A number of these - organizational issues, design, procedures and so on - are examined in close detail in order to identify likely problems before they combine to penetrate the defences-in-depth. The book c
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海外直订Experiencing Liveness in Contemporary Performance: Inter
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人类的贡献 不安全行为、事故和英雄回归【正版保证】 【热销推荐,正版现货,全国三仓就近发货,物流快捷,欢迎选购!】
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按需印刷In the Land of Tolstoi 预订,预计下单后2-3周左右发货!
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正版新书《维修差错管理》James Reason 著 徐建新 贾宝惠 等译【金辉荣丰图书】
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海外直订The Human Contribution: Unsafe Acts, Accidents and Heroi
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组织型事故风险管理 James T. Reason 中国民航出版社 9787512803930
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【预售 按需印刷】In the Land of Tolstoi 北京发货,付款后10天内发货
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【预订】The Human Contribution 美国库房发货,通常付款后3-5周到货!
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预订 高被引The Human Contribution: Unsafe Acts, Accidents and Her 【全球购】进口原版图书,约5-8周到达国内后发出
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按需印刷Human Inquiry in Action 预订,预计下单后2-3周左右发货!
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人类的贡献 不安全行为、事故和英雄回归 [英] 詹姆斯·瑞森(James Reason),孙佳 中国工人出版社【正版可开 全国三仓发货,物流便捷,下单秒杀,欢迎选购!
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【预订】Organizational Accidents Revisited 9781472447654 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781472447654 Author 作者 James Reason Format 版本 精装 Pages Number 页数 160页 Publication Date 出版日期 2015-12-16 Shipping Weight 商品重量 430g Language 语种 英语 Book Contents 内容简介 Organizational Accidents Revisited extends and develops the ideas introduced in Managing the Risks of Organizational Accidents, using a standardised causal analysis of some 10 organizational accidents that have occurred in a variety of domains in the nearly 20 years that have passed since the original was published. These analyses provide the ’raw data’ for the process of drilling down into the underlying causal pathways. Many contributing latent conditions recur in a variety of domains. A number of these - organizational issues, design, procedures and so on - are examined in close detail in order to identify likely problems before they combine to penetrate the defences-in-depth. The book conclude
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人类的贡献 不安全行为、事故和英雄回归 [英] 詹姆斯·瑞森(James Rea【无忧售后 放心购买】 全国多仓就近发货,现货正版,领劵下单,欢迎选购!
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海外直订Managing Maintenance Error: A Practical Guide 管理维护错误:实用指
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海外直订Evangeline's Gumbo 伊万杰琳秋葵汤
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人类的贡献 不安全行为、事故和英雄回归【正版书籍】 [正版书籍,现货速发,满减优惠,可开电子发票]
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【预订】Carbon Dreams 美国库房发货,通常付款后3-5周到货!
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预订 Sustainable Practices for Agriculture and Marketing Conve 【全球购】进口原版图书,约5-8周到达国内后发出
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预订In Search of Grace - An ecological pilgrimage 预订,预计下单后2-3周左右发货!
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人类的贡献 不安全行为、事故和英雄回归 [英] 詹姆斯·瑞森(James Reason),孙佳 中国工人出版社【正版书】 全国三仓发货,物流便捷,下单秒杀,欢迎选购!
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海外直订Managing Maintenance Error: A Practical Guide 管理维护错误:实用指
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【预订】Kinesthetic Empathy in Creative and Cultural Practices 预订商品,按需印刷,需要1-3个月发货,非质量问题不接受退换货。
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【预订】Service Design for Business 9781118988923 美国库房发货,通常付款后3-5周到货!
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按需印刷In the Land of Tolstoi 预订,预计下单后2-3周左右发货!
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【预订】Managing Maintenance Error 9780754615903 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780754615903 Author 作者 James Reason and Alan Hobbs Format 版本 精装 Pages Number 页数 200页 Publication Date 出版日期 2003-05-08 Shipping Weight 商品重量 518g Language 语种 英语 Book Contents 内容简介 A down-to-earth practitioner’s guide to managing maintenance error dealing with risks, human performance problems - their understanding and solution and creating a safety culture; for all in maintenance-critical environments.
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预订 Organizational Accidents Revisited [ISBN:9781472447654] 【全球购】进口原版图书,约5-8周到达国内后发出
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预订Human Error 预订,预计下单后2-3周左右发货!
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【预订】Service Design for Business A Practical Guide to Optimiz
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维修差错管理:实用指南 詹姆斯·里森(James Reason)艾伦·霍布斯 上海交通大学出版社 97873132499
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预订The Human Contribution:Unsafe Acts, Accidents and Heroic R 预订,预计下单后2-3周左右发货!
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