服务管理是一门聚焦于服务,将战略管理、市场营销、运营管理、供应链管理、管理科学以及经济学等领域的相关概念、理论和实践系统联系起来的新兴学科,具有跨学科的特点。本书作者从界定什么是服务开始,强调为顾客创造价值,全面地介绍了当今较为流行的服务管理理论与内容,例如顾客的服务购买决策模型、服务需求管理、服务供应链管理、全面质量管理和服务生产率度量等,还包括了各类定性和定量方法,例如设施选址与布局、线性规划和目标规划等,作者还特别分析了服务管理者面临的各种挑战,包括全球化、商业伦理、技术,以及非营利服务组织的管理等。本书可以作为服务管理或服务运营管理等课程的教科书或参考书,也可供服务组织的专业人士使用。
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服务管理 供应链管理与运营管理整合方法 北京大学出版社 新华书店正版,关注店铺成为会员可享店铺专属优惠,团购客户请咨询在线客服!
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Product Details 基本信息 ISBN-13 书号 9783662511183 Author 作者 Cengiz Kahraman Istanbul Technical University ?stanbul Tu Format 版本 平装-胶订 Pages Number 页数 679页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2016-09-03 Product Dimensions 商品尺寸 9.2 x 6.1 x 1.3 cm Shipping Weight 商品重量 1044g Language 语种 英语 Book Contents 内容简介 Supply Chain Management Under Fuzziness presents recently developed fuzzy models and techniques for supply chain management. These include: fuzzy PROMETHEE, fuzzy AHP, fuzzy ANP, fuzzy VIKOR, fuzzy DEMATEL, fuzzy clustering, fuzzy linear programming, and fuzzy inference systems. The book covers both practical applications and new developments concerning these methods. This book offers an excellent resource for researchers and practitioners in supply chain management and logistics, and will provide them with new suggest
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【预订】Intelligent Decision Making in Quality Management 978331 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9783319343174 Author 作者 Cengiz Kahraman Istanbul Technical University Istanbul Format 版本 平装-胶订 Pages Number 页数 466页 Publisher 出版社 Springer International Publishing Publication Date 出版日期 2016-08-23 Shipping Weight 商品重量 735g Language 语种 英语 Book Contents 内容简介 ? This book presents recently developed intelligent techniques with applications and theory in the area of quality management. The involved applications of intelligence include techniques such as fuzzy sets, neural networks, genetic algorithms, etc. The book consists of classical quality management topics dealing with intelligent techniques for solving the complex quality management problems. The book will serve as an excellent reference for quality managers, researchers, lecturers and postgraduate students in this area. The authors of the chapters are well-known research
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【预订】Rare-Earth Metal Hexaborides: Synthesis, Properties, and 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9789815124583 Author 作者 Mikail Aslan and Cengiz Bozada Format 版本 精装 Pages Number 页数 137页 Publisher 出版社 Bentham Science Publishers Publication Date 出版日期 2023-01-01 Language 语种 其它(含多语) Book Contents 内容简介 Rare-earth hexaborides are a group of materials composed of octahedral boron units. They are useful for making advanced ceramics that have a wide range of industrial applications due to their low electronic work functions, hardness, refractory properties, low electrical resistances and specific thermal expansion coefficients. Rare-Earth Metal Hexaborides: Synthesis, Properties, and Applications provides a quick reference on rare-earth metal hexaborides and their engineering applications. It provides a primer on rare earth elements followed by details of rare-earth hexaboride structures, synthetic methods, and information about their a
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【预订】Fuzzy Engineering Economics with Applications 9783540708 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9783540708094 Author 作者 Cengiz Kahraman Format 版本 精装 Pages Number 页数 390页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2008-08-25 Language 语种 英语 Book Contents 内容简介 Fuzzy set approaches are suitable to use when the modeling of human knowledge is necessary and when human evaluations are needed. Fuzzy set theory is recognized as an important problem modeling and solution technique. It has been studied ext- sively over the past 40 years. Most of the early interest in fuzzy set theory pertained to representing uncertainty in human cognitive processes. Fuzzy set theory is now - plied to problems in engineering, business, medical and related health sciences, and the natural sciences. This book handles the fuzzy cases of classical engineering e- nomics topics. It contains 15 original research and application chapters including differe
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Product Details 基本信息 ISBN-13 书号 9789535133315 Author 作者 Savas Karabulut and Mualla Cengiz Cinku Format 版本 精装 Pages Number 页数 136页 Publisher 出版社 Intech Publication Date 出版日期 2017-07-12 Language 语种 其它(含多语) Book Contents 内容简介 Cave investigation is one of the most interesting research field in natural and earth sciences, showing a rapid development with technological progress. It coincides with a number of scientific disciplines to address the early human histrory, habitats of living lives and specimens. This book will be useful to students and researchers as well as to earth scientists, archeologist, biologist, natural sciences, and other experts in a other related of disciplines. The volume consists of three sections sorted thematically, each focusing on a certain aspect. The book presents results on the determination and definition of caves discussed by means of geo
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Product Details 基本信息 ISBN-13 书号 9783030856250 Author 作者 Cengiz Kahraman Format 版本 平装-胶订 Pages Number 页数 null页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2021-09-21 Language 语种 其它(含多语) Book Contents 内容简介 This book presents recent research in intelligent and fuzzy techniques. Emerging conditions such as pandemic, wars, natural disasters and various high technologies force people for significant changes in business and social life. The adoption of digital technologies to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technologies through intelligent systems is the main scope of this book. It focuses on revealing the reflection of digital transformation in our business and social life under emerging conditions through intelligent a
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预订 Intelligent and Fuzzy Techniques for Emerging Conditions 【全球购】进口原版图书,约5-8周到达国内后发出
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预订 Production Engineering and Management Under Fuz... 978364 海外仓库发货,通常付款后4-9周到货!
图书信息 书号: 9783642263378 作者: Cengiz Kahraman 装帧: 平装-胶订 页数: 605页 出版社: Springer 尺寸: 0.9 x 0.6 x 0.1 cm 出版日期: 2012-06-28 重量: 2g 语种: 其它(含多语) 内容简介 This is the first book on fuzzy production engineering and management. It pr
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Product Details 基本信息 ISBN-13 书号 9781349954520 Author 作者 Cengiz Erisen Format 版本 平装-胶订 Pages Number 页数 231页 Publisher 出版社 Palgrave Macmillan Publication Date 出版日期 2018-08-30 Language 语种 英语 Book Contents 内容简介 This book studies the role of emotions, such as anger, anxiety, and enthusiasm, across various domains of political behavior in Turkey. The author considers how emotions affect evaluations of leadership performance, levels of intolerance, likelihood of following and participating in politics, perceived threats from terrorism, and electoral decisions, including vote choice. Using a nationally representative survey and experimental data, this study empirically analyses the causal associations among the primary factors explaining the Turkish electorate’s political attitudes and behaviours. The book will be of particular interest to academics, university students, and po
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Product Details 基本信息 ISBN-13 书号 9783030421878 Author 作者 Cengiz Kahraman Format 版本 精装 Pages Number 页数 475页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2020-05-19 Language 语种 英语 Book Contents 内容简介 This book offers a comprehensive reference guide to customer-oriented product design and intelligence. It provides readers with the necessary intelligent tools for designing customer-oriented products in contexts characterized by incomplete information or insufficient data, where classical product design approaches cannot be applied. The respective chapters, written by prominent researchers, explain a wealth of both basic and advanced concepts including fuzzy QFD, fuzzy FMEA, the fuzzy Kano model, fuzzy axiomatic design, fuzzy heuristics-based design, conjoint analysis-based design, and many others. To foster reader comprehension, all chapters include relevant numer
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图书信息 书号: 9783642539381 作者: Cengiz Kahraman 装帧: 精装 页数: 679页 出版社: Springer 尺寸: 0.9 x 0.6 x 0.1 cm 出版日期: 2014-02-26 重量: 3g 语种: 其它(含多语) 内容简介 This book shows how fuzzy sets and fuzzy decision-making can be used in supply chain
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Product Details 基本信息 ISBN-13 书号 9781789846348 Author 作者 Mualla Cengiz ?inku and Savas Karabulut Format 版本 精装 Pages Number 页数 134页 Publisher 出版社 Intech Publication Date 出版日期 2020-03-25 Language 语种 其它(含多语) Book Contents 内容简介 Salt is a predominant compound for humankind and the earth preserves an important source of this element of life. This book reviews this multi-disciplinary issue in which geoscientists, historians, agriculturalists, medical doctors, and general scientists have been interested in its nature. The authors have provided contributions on the origin and history of salt, intrusion with freshwater effect, its usability as a material, and its role in life. The safety of groundwater resources should be a priority for humanity. Contribution on this important topic is provided by geophysical investigations to characterize saltwater intrusions in aquifers. Thi
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预订 Decision Making with Spherical Fuzzy Sets: Theory and App 【全球购】进口原版图书,约5-8周到达国内后发出
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【预订】Fuzzy Multi-Criteria Decision Making 9781441945754 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781441945754 Author 作者 Cengiz Kahraman Format 版本 平装-胶订 Pages Number 页数 590页 Publisher 出版社 Springer US Publication Date 出版日期 2010-11-23 Shipping Weight 商品重量 920g Language 语种 英语 Book Contents 内容简介 In trying to make a satisfactory decision when imprecise and multicriteria situations are involved, a decision maker has to use a fuzzy multicriteria decision making method. ’Fuzzy Multi-Criteria Decision Making’ (MCDM) presents fuzzy multiattribute and multiobjective decision-making methodologies by distinguished MCDM researchers. In summarizing the concepts and results of the most popular fuzzy multicriteria methods, using numerical examples, this work examines all the fuzzy multicriteria methods recently developed, such as fuzzy AHP, fuzzy TOPSIS, interactive fuzzy multiobjective stochastic linear programming, fuzzy multiobject
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图书信息 书号: 9783642070112 作者: Cengiz Kahraman 装帧: 平装-胶订 页数: 598页 出版社: Springer 尺寸: 0.9 x 0.6 x 0.1 cm 出版日期: 2010-12-16 重量: 2g 语种: 其它(含多语) 内容简介 Industrial Engineering (IE) is concerned with the design, improvement, and i
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【新华书店总店旗舰店】服务管理 供应链管理与运营管理整合方法 ,(美)森吉兹·哈克塞弗(Cengiz Haksever) 全国五仓就近发货85%城市次日达!团购优惠咨询:13284178503
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Product Details 基本信息 ISBN-13 书号 9783031546594 Author 作者 Cengiz Kahraman Format 版本 精装 Pages Number 页数 274页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2024-04-11 Language 语种 其它(含多语) Book Contents 内容简介 This book is a practical and theoretical guide that demonstrates how to leverage investment data in numerical models despite uncertainty and ambiguity. The author presents innovative methods that incorporate fuzzy set theory to overcome the imprecision of expert opinions and appraisals. Through real industry case studies and comparative analyses, the book provides a comprehensive understanding of how these novel approaches can be implemented to measure robustness.This book is a must-read for managers involved in investment decision making, for economists, lecturers, as well as M.Sc. and Ph.D. students studying investment decision-making.
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