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Product Details 基本信息 ISBN-13 书号 9781598847994 Author 作者 Hernon Peter Format 版本 平装-胶订 Pages Number 页数 201页 Publisher 出版社 ABC-CLIO, Inc. Publication Date 出版日期 2011-05-23 Product Dimensions 商品尺寸 Language 语种 其它（含多语） Book Contents 内容简介 A modern library is much like a business in that it must provide a set of products and services to meet the changing needs and expectations of its customers in order to succeed and survive. With libraries now focusing more on their "customers," "Listening to the Customer" is a critical resource that provides effective strategies for gathering information from the client perspective in order to meet library patrons' expectations and specific information needs. The voice-of-the-customer program described by Hernon and Matthews
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Product Details 基本信息 ISBN-13 书号 9781610691260 Author 作者 Peter Hernon^^Niels Ole Pors Format 版本 平装-胶订 Publication Date 出版日期 2013-01-08 Product Dimensions 商品尺寸 10 x 7 x 0.6 cm Shipping Weight 商品重量 1430g Language 语种 英语
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