投诉是礼物:如何赢得客户的满意和忠诚 总销量超过27万册!长盛不衰的客户服务指南。三步点亮礼物公式:建立融洽关系+解决对方问题+组织内部优化,让投诉成为扭转口碑的关键!
1.一本历经15年,长盛不衰的客户服务指南,经过读者实践检验,销量超过27万册! 2.书中创造性地提出了 礼物公式 ,帮助企业服务人员解决投诉困扰,指导企业对客户投诉善加利用,将投诉这一棘手问题转化成提升客户好感度的关键。 3.作为一名客户服务专家,作者拥有众多大企业的客户服务辅导和咨询经验。本作品的第一版和第二版都非常受欢迎,本版进行了升级,增加了全新案例,更适合当下环境。 4.结合配套的手册版阅读,一个进行理论引导,一个进行实践指南,双效结合,效果更佳!
¥26.50定价:¥59.00 (4.5折)
【预订】Janelle Pica's Powerful Pressing Program: The Quest for 预订商品,按需印刷,需要1-3个月发货,非质量问题不接受退换货。
¥476.15
【预售 按需印刷】The Janelle Beauty Book 北京发货,付款后10天内发货
¥233.00
海外直订Janelle Lynch: Barcelona Janelle Lynch:巴塞罗那
¥503.00
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按需印刷The Janelle Beauty Book 预订,预计下单后2-3周左右发货!
¥233.00
Emotional Value 英文原版 情绪价值 与客户建立牢固的联系 商业 客户服务 Janelle Barlow
¥188.00
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¥39.53定价:¥59.00 (6.7折)
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按需印刷Streetlights 预订,预计下单后2-3周左右发货!
¥130.00
按需印刷I Slept with a Married Man 预订,预计下单后3-6周左右发货!
¥184.00
【现货】Gardens of Style 风格花园:设计界的私人隐居之所 景观设计英文原版图书籍进口正版 现货24小时发货
¥307.00
【预订】Writing Intersectional Identities 9781350065734 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781350065734 Author 作者 Adsit Janelle Format 版本 精装 Pages Number 页数 248页 Publisher 出版社 Bloomsbury Academic Publication Date 出版日期 2019-09-19 Language 语种 英语 Book Contents 内容简介 Is it okay to write about people of other genders, races and identities And how do I do this responsibly?Whether you are working in fiction, poetry, drama or creative non-fiction, becoming conscious of how you represent people of different social identities is one of the most important responsibilities you have as a writer. This is the first practical guide to thinking and writing reflectively about these issues.Organised in an easy-to-use A to Z format for practicing writers, teachers and students, Writing Intersectional Identities covers such key terms as: Appropriation Authenticity Body Class Counternarrative Disability Essentialism Gender Indigenous Power Privilege Repr
¥621.00
预订 Emotional Value: Creating Strong Bonds with Your Customer 【全球购】进口原版图书,约5-8周到达国内后发出
¥273.00
预售 按需印刷Streetlights 北京发货,付款后10天内发货
¥130.00
海外直订Wine for Beginners: The Ultimate Wine Book on Tasting, V
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【预订】Mystery of the Thief in the Night: Mexico 1 美国库房发货,通常付款后3-5周到货!
¥71.00
海外直订The Evolutionary History of Life 生命的进化史
¥318.00
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【预订】Daily Editing Practice, Grade 1 美国库房发货,通常付款后3-5周到货!
¥135.00
【预订】The Modern Kitchen Garden: Design, Ideas, Practical 美国库房发货,通常付款后3-5周到货!
¥355.00
预订 Information, Place, and Cyberspace: Issues in Accessibili 【全球购】进口原版图书,约5-8周到达国内后发出
¥1963
包邮Gardens of Style,风格花园:设计界的私人隐居之所 花园园林景观设计 英文原版 现货图书24小时发货
¥312.00
【中商原版】新加坡教辅 Complete Grammar for Pre-Schoolers Book 2 学前儿童的完 幼儿园学龄前儿童英语语法基础知识
¥21.00
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海外直订Anatomy of a Black Mother: The Education of Our Children
¥148.00
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预订 On-the-Go-Bags:15 Handmade Purses, Totes and Organizers 预订,预计下单后3-4周左右发货!
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【预订】The Employee Is Always Right 预订商品,按需印刷,需要1-3个月发货,非质量问题不接受退换货。
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海外直订Mystery at the Christmas Market: Austria 3 圣诞市场的神秘:奥地利
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【预订】Smart Videoconferencing: New Habits for Virtual 美国库房发货,通常付款后3-5周到货!
¥125.00
【预订】Harry the Christmas Mouse: (hardback) 预订商品,精装,按需印刷,需要1-3个月发货,非质量问题不接受退换货。
¥190.55
海外直订School Choice and Diversity: What the Evidence Says 学校选择
¥608.00
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【预订】Clinical Guide to Nutrition Care in Kidney Disease 97808 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780880912013 Author 作者 Stacey C. Phillips |Janelle E. Gonyea Format 版本 平装-胶订 Pages Number 页数 490页 Publisher 出版社 The Academy of Nutrition and Dietetics Publication Date 出版日期 2023-04-30 Language 语种 其它(含多语) Book Contents 内容简介 The third edition of the Clinical Guide to Nutrition Care in Kidney Disease continues to present practical guidance for nutrition practitioners providing both preventative and therapeutic nutrition care for individuals of all ages with a variety of kidney disorders. Updated with the latest clinical practice guidelines for nutrition in chronic kidney disease, this edition addresses topics expanded to reflect the broadening scope of practice in caring for patients with kidney disease in outpatient clinics, transplant centres, dialysis facilities, long term care facilities, and hospitals. Highlights of this editio
¥767.00
按需印刷Toward an Inclusive Creative Writing 预订,预计下单后2-3周左右发货!
¥1420
按需印刷The Political Theatre of David Edgar:Negotiation and Ret 预订,预计下单后2-3周左右发货!
¥311.00
【中商原版】新加坡原版教辅 学前基础科学 Pre-School Basic Science 幼儿启蒙幼小衔接兴趣思维培养
¥43.00
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【预订】Worm Work 9780816673216 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9780816673216 Author 作者 Janelle A Schwartz Format 版本 平装-胶订 Pages Number 页数 277页 Publisher 出版社 The University of Minnesota Press (UMNP) Publication Date 出版日期 2012-08-22 Product Dimensions 商品尺寸 8.40 x 5.40 x 0.90 Shipping Weight 商品重量 0.80 Language 语种 其它(含多语) Book Contents 内容简介 Worm Work studies the lesser-known natural historical records of Abraham Trembley and his contemporaries and the familiar works of Erasmus Darwin, Charles Darwin, William Blake, Mary Shelley, and John Keats, to expose the worm as an organism that is not only reviled as a taxonomic terror but revered as a sign of great order in nature as well as narrative. This book traces a pattern of cultural production, a vermiculture that is as transformative of matter as it is of mind. It distinguishes decay or division as positive processes in
¥429.00
【预订】Special Like Me...: Ehlers-Danlos Syndrome 预订商品,平装,按需印刷,需要1-3个月发货,非质量问题不接受退换货。
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【预订】Healthy Cookbooks: Nutrition for Your Blood Type and Das 美国库房发货,通常付款后3-5周到货!
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【预订】Tax Loopholes for Ebay Sellers: Pay Less Tax and Make Mo 预订商品,需要1-3个月发货,非质量问题不接受退换货。
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【预订】Eden 预订商品,平装,按需印刷,需要1-3个月发货,非质量问题不接受退换货。
¥154.80
按需印刷First Awakened 预订,预计下单后3-6周左右发货!
¥140.00
按需印刷Instruction of English Stress Patterns 预订,预计下单后2-3周左右发货!
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【预订】When Henry Met Santa Claus 预订商品,精装,按需印刷,需要1-3个月发货,非质量问题不接受退换货。
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Pretty Things 英文原版 美丽事物 妮可·基德曼主演 美剧原著 悬疑小说 英文版 进口英语原版书籍
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【预订】Municipalities and Community Participation 9781853837449 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781853837449 Author 作者 Janelle Plummer Format 版本 平装-胶订 Pages Number 页数 160页 Publisher 出版社 Routledge Publication Date 出版日期 2000-07-01 Shipping Weight 商品重量 521g Language 语种 英语 Book Contents 内容简介 First Published in 2000. Routledge is an imprint of Taylor Francis, an informa company.
¥670.00
【预售 按需印刷】Going Beyond Loaning Books to Loaning Tec
¥875.50
【中商原版】新加坡教辅 K2 to Primary 1 Thematic English Vocabulary Prac 学龄前儿童建立英语基础CPD教辅
¥35.00
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预订 My Body, My Baby: By Midwives for Women [ISBN:97815043134 【全球购】进口原版图书,约5-8周到达国内后发出
¥548.00
【中商原版】新加坡教辅 K2 to Primary 1 English Grammar Practice K2至小学1年 学龄前儿童英语入门语法基础练习
¥46.00
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按需印刷Never Enough Flamingos 预订,预计下单后2-3周左右发货!
¥320.00
【预订】Free Pecan Pie and Other Chick Stories 美国库房发货,通常付款后3-5周到货!
¥139.00
【预订】Toward an Inclusive Creative Writing 9781350023864 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781350023864 Author 作者 Janelle Adsit Format 版本 精装 Pages Number 页数 208页 Publisher 出版社 Bloomsbury Academic Publication Date 出版日期 2017-10-05 Language 语种 英语 Book Contents 内容简介 The creative writing workshop has existed since the early part of the 20th century, but does it adequately serve the students who come to it today While the workshop is often thought of as a form of student-centered pedagogy, it turns out that workshop conversations serve to marginalize a range of aesthetic orientations and the cultural histories to which they belong. Given the shifting demographics of higher education, it is time to re-evaluate the creative writing curriculum and move literary writing pedagogy toward a more inclusive, equitable model.Toward an Inclusive Creative Writing makes the argument that creative writing stands upon problematic assumptions about what
¥856.00
【预订】Information, Place, and Cyberspace 9783642086922 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9783642086922 Author 作者 Janelle Format 版本 平装-胶订 Pages Number 页数 386页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2010-12-07 Language 语种 英语 Book Contents 内容简介 This book explores how new communication and information technologies combine with transportation to modify human spatial and temporal relationships in everyday life. It targets the need to differentiate accessibility levels among a broad range of social groupings, the need to study disparities in electronic accessibility, and the need to investigate new measures and means of representing the geography of opportunity in the information age. It explores how models based on physical notions of distance and connectivity are insufficient for understanding the new structures and behaviors that characterize current regional realities, with examples drawn from Europe, New Z
¥1560
预订 Iontronics: Ionic Carriers in Organic Electronic Material 【全球购】进口原版图书,约5-8周到达国内后发出
¥935.00
预订Mia and the Lightcasters 预订,预计下单后3-6周左右发货!
¥113.00
【预订】Hydrodynamics, Mass and Heat Transfer in Chemical Engine 美国库房发货,通常付款后3-5周到货!
¥2483
【预订】Examining Black Deaths in Custody and Solutions for Soci 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781799893042 Author 作者 Janelle Christine Simmons Format 版本 精装 Pages Number 页数 300页 Publisher 出版社 IGI Publishing Publication Date 出版日期 2023-02-03 Language 语种 其它(含多语) Book Contents 内容简介 In today’s modern era, it has never been more crucial to ensure the safety of vulnerable populations, in particular Black individuals, in custody. Further study is required to implement best practices and strategies that improve protection.Comparing Black Deaths in Custody, Police Brutality, and Social Justice Solutions describes the actions that lead to the death of Black people while they are in the process of being detained by a law enforcement agent or are already detained. This publication focuses on three core countries, America, Australia, and South Africa, where Black deaths in custody appear to occur at higher rates. Covering key topics such
¥1656
预售 按需印刷 Wildflower 北京发货,付款后10天内发货
¥299.00
【中商原版】新加坡教辅英语阅读理解能力与语法技能练习套装K2-P1三册 提高英语理解能力 5-7岁 新加坡主流英语教辅幼小衔接
¥102.00
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预订I'll Be You 预订,预计下单后2-3周左右发货!
¥213.00
【预售 按需印刷】Eldercare, Health, and Ecosyndemics in a Perilous W
¥958.80
海外直订Tomorrow is a New Day 明天是新的一天
¥90.40
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