预订 The Vision Zero Handbook: Theory, Technology and Manageme 【全球购】进口原版图书,约5-8周到达国内后发出
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【预订】Involving Customers in New Service Development 978191129 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781911299714 Author 作者 Bo Edvardsson (Karlstad Univ Sweden) Format 版本 平装-胶订 Pages Number 页数 332页 Publisher 出版社 Imperial College Press Publication Date 出版日期 2006-10-13 Language 语种 其它(含多语) Book Contents 内容简介 This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers inc
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【预订】The Palgrave Handbook of Service Management 978303091827 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9783030918279 Author 作者 Bo Edvardsson Format 版本 精装 Pages Number 页数 128页 Publisher 出版社 Palgrave Macmillan Publication Date 出版日期 2022-05-20 Language 语种 其它(含多语) Book Contents 内容简介 This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; s
¥2157
【预售 按需印刷】INVOLVING CUSTOMERS IN NEW SERVICE DEVELO
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【预订】Values-based Service for Sustainable Business 美国库房发货,通常付款后3-5周到货!
¥1714
海外直订The Palgrave Handbook of Service Management 帕尔格雷夫服务管理手册
¥2211
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【预订】The Vision Zero Handbook 9783030765040 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9783030765040 Author 作者 Karin Edvardsson Bj?rnberg Format 版本 精装 Pages Number 页数 1150页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2022-06-22 Language 语种 其它(含多语) Book Contents 内容简介 This open access handbook provides a comprehensive treatment of Vision Zero, an innovative policy on public road safety developed in Sweden. Covering all the major topics of the subject, the book starts out with a thorough examination of the philosophy, ideas and principles behind Vision Zero. It looks at conditions for the effectiveness of the policy, principles of safety and responsibility as well as critique on the policy. Next, the handbook focuses on how the Vision Zero ideas have been received and implemented in various legislations and countries worldwide. It takes into account the way Vision Zero is looked at in the context of inte
¥5515
按需印刷INVOLVING CUSTOMERS IN NEW SERVICE DEVELOPMENT 预订,预计下单后2-3周左右发货!
¥731.00
预订A Nearly Normal Family 预订,预计下单后2-3周左右发货!
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预订 A Nearly Normal Family:A Novel 预订,预计下单后3-4周左右发货!
¥243.00
预订 A Nearly Normal Family 预订,预计下单后3-4周左右发货!
¥128.00