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聚在一起 破冰者与团队激励者 Getting Together: Icebreakers And Group Energ 商务沟通LorraineUkens
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改进客户服务的101种方法:培训、工具、诀窍与技巧 101 Ways to Improve Customer Servi
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行将如何?:伦理与道德两难博弈,领导者指南What Would You Do? : A Game of Ethical
作者简介:Lorraine L. Ukens Lorraine L. Ukens is the owner of Team-ing with Success, which specializes in team building and experiential learning. Her wide range of business experience is applied in designing, facilitating, and evaluating programs in a variety of human resource development areas. Ukens is the author of more than ten books, including the best-selling simulation, Lost in the Amazon and her most recent collection of activities, The New Encyclopedia of Group Activities, both from Pfeiffer. She received her M.S. degree from Towson University, where she taught as an adjunct faculty member from 1997 until 2005.
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