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Product Details 基本信息 ISBN-13 书号 9783319854816 Author 作者 Beatriz Mu?oz-Seca Format 版本 平装-胶订 Pages Number 页数 367页 Publisher 出版社 Palgrave Macmillan Publication Date 出版日期 2018-09-09 Language 语种 英语 Book Contents 内容简介 This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to the right place and take advantage of the efficiency that technology and algorithms offer.Why do so many brilliant plans fail to deliver in practice Why can’t your employees just do what you want them to do? In most cases, because the operations eco-system in which those plans must be deployed fails to fully understand the problem that needs to be solved.The fourth industrial revolution is seeing advances in Artificial Intelligence industrialize the service sector.
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