Key Performance Indicators (Kpi) Second Edition: Developing,
"The book makes an important distinction that separates performance indicators from results indicators (like profits, market share percentages, or customer satisfaction numbers), and gives an intriguing list of characteristics for identifying a KPI in the wild. All in all, it's a very handy reference for making sense of something people think they already know - but don't. " --Accounting Today, Aug 16-Sept 12, 2010
¥298.10