企业成长的最后一关/ULTIMATE QUESTION
Frederick Reichheld is a director of Bain & Company in Boston. He is the author of The Loyalty Effect （over 125,000 copies sold）, as well as several articles in the "Harvard Business Review" and "The Wall Street Journal."
¥180.90
Fred Reichheld 著 /2006-03-01 /Oversea Publishing House
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