预订 Sustainable Urban Architecture: Select Proceedings of Val 【全球购】进口原版图书,约5-8周到达国内后发出
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海外直订Impediments of French Architecture Facades in Contempora
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【预订】Service Excellence in Tourism and Hospitality 9783030576 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9783030576967 Author 作者 K. Thirumaran Format 版本 平装-胶订 Pages Number 页数 null页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2022-01-21 Product Dimensions 商品尺寸 9.21 x 6.14 x 0.50 Shipping Weight 商品重量 0.75 Language 语种 其它(含多语) Book Contents 内容简介 Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transpor
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