英文原版 哈佛商业评论 忠诚度规则 Loyalty Rules: How Today's Leaders Build L
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英文原版 根本性问题:如何通过客户驱动获得可持续增长 精装 The Ultimate Question 2.0 哈佛商业
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预订Winning on Purpose:The Unbeatable Strategy of Loving Custo 预订,预计下单后2-3周左右发货!
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【预订】The Ultimate Question 2.0 9781422173350 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781422173350 Author 作者 Fred Reichheld Format 版本 精装 Pages Number 页数 304页 Publication Date 出版日期 2011-09-20 Shipping Weight 商品重量 1150g Language 语种 英语 Book Contents 内容简介 In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: "Would you recommend us to a friend" By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain collea
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预订The Four Factors of Trust:How Organizations Ca 预订,预计下单后3-6周左右发货!
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预售【外图英文原版】哈佛商业评论 The Ultimate Question 2.0 (Revised and Expa 店铺预售,付款后150-180天内发货
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【预订】The Four Factors of Trust 9781119855019 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781119855019 Author 作者 Ashley Reichheld Format 版本 精装 Pages Number 页数 304页 Publisher 出版社 Wiley Publication Date 出版日期 2022-10-12 Product Dimensions 商品尺寸 15.24 x 22.86 cm. Language 语种 其它(含多语) Book Contents 内容简介 Trust is the essential bond that underpins the relationships organizations have with all of their humans -- their workers, customers and partners.? Building trust drives important human behaviors and business outcomes such as customer loyalty and employee motivation. In fact, trusted companies out-perform their peers by 2.5x.? However, nearly half of employees don’t trust their employer and in general the majority of customers don’t trust the companies from which they are considering purchasing. The authors set out to help companies change the course of this trend. Through in-depth research and in-market trials,
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终极问题2.0 :客户驱动的企业未来【可开电子发票】 正版书籍,达额减,有问题联系客服!
贝恩公司独具影响力的NPS经典理念 苹果等企业正在运用的客户管理工具 苹果公司高级副总裁罗恩·约翰逊 (RoJohnson)曾就本书这本书说:“我们要求公司所有的领导者都读读这本书。NPS系统帮助我们把重心放在我们的使命上—— 每一天,在每家店铺,充实顾客和员工的生活。” 贝恩公司是全球管理咨询领域的领头羊,这本本书是其提出的一个经典的管理理念/工具,在苹果、嘉信理财、安联等企业得到了验证,并让这些公司倍感受益。 希望这本结合当下新成果的本书可以获得大家的认同,并从中汲取管理启示和智慧。 海报:
¥96.00定价:¥395.00 (2.44折)
Loyalty Effect(ISBN=9781578516872)
¥77.50
Frederick Reichheld is a director of Bain & Company in Boston. He is the author of The Loyalty Effect (over 125,000 copies sold), as well as several articles in the "Harvard Business Review" and "The Wall Street Journal."
¥180.90
[现货]ULTIMATE QUES 2.0 REV/E ULTIMATE QUES 2.0 REV/E
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¥148.50