投诉是礼物:如何赢得客户的满意和忠诚 总销量超过27万册!长盛不衰的客户服务指南。三步点亮礼物公式:建立融洽关系+解决对方问题+组织内部优化,让投诉成为扭转口碑的关键!
1.一本历经15年,长盛不衰的客户服务指南,经过读者实践检验,销量超过27万册! 2.书中创造性地提出了 礼物公式 ,帮助企业服务人员解决投诉困扰,指导企业对客户投诉善加利用,将投诉这一棘手问题转化成提升客户好感度的关键。 3.作为一名客户服务专家,作者拥有众多大企业的客户服务辅导和咨询经验。本作品的第一版和第二版都非常受欢迎,本版进行了升级,增加了全新案例,更适合当下环境。 4.结合配套的手册版阅读,一个进行理论引导,一个进行实践指南,双效结合,效果更佳!
¥26.50定价:¥59.00 (4.5折)
Pretty Things 英文原版 美丽事物 妮可·基德曼主演 美剧原著 悬疑小说 英文版 进口英语原版书籍
¥68.00
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Emotional Value 英文原版 情绪价值 与客户建立牢固的联系 商业 客户服务 Janelle Barlow
¥188.00
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英文原版 Pretty Things 美丽事物 女性惊悚小说 同名美剧原著 Janelle Brown 英文版 进口英语
¥98.00
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英文原版 Watch Me Disappear 看着我消失 女性惊悚悬疑小说 Janelle Brown 英文版 进口英
¥65.00
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按需印刷按需印刷Epistemic Justice, Mindfulness, and the Environmenta 预订,预计下单后3-4周左右发货!
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你看起来好像……我爱你:AI的工作原理以及它为这个世界带来的稀奇古怪 贾内尔·沙内 英文原版 You Look Like
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预订Tax Loopholes for eBay Sellers 预订,预计下单后3-4周左右发货!
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¥307.00
#Clifford Phonics Fun 大红狗自然拼读法系列盒装4 附CD 英文原版绘本 儿童早教英语阅读睡前故事图 内含12册
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【现货】【翰德图书】The Folding Book,衣物折叠收纳之书 英文原版图书籍进口正版 Janelle Cohe 现货24小时发货
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【中商原版】风格园林 英文原版 Gardens of Style:Private Hideaways of the De
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#Clifford Phonics Fun 大红狗自然拼读法系列盒装3 附CD 英文原版绘本 儿童早教英语阅读睡前故事图 内含12册
¥95.00
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¥312.00
预订The Radical Face of the Ancient Constitution:St Edward's ' 预订,预计下单后3-4周左右发货!
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衣物折叠收纳之书 The Folding Book Janelle Cohen Rock Point 英文原版进口生活 现货图书24小时发货
¥121.00
【预订】Janelle Pica's Powerful Pressing Program: The Quest for 预订商品,按需印刷,需要1-3个月发货,非质量问题不接受退换货。
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海外直订Janelle Lynch: Barcelona Janelle Lynch:巴塞罗那
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按需印刷The Janelle Beauty Book 预订,预计下单后2-3周左右发货!
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海外直订First Awakened: A First Born Book from The Guardians of
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海外直订Mia and the Lightcasters Mia和Lightcasters
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【中商原版】新加坡教辅学龄前数学练习册Math Is Amazing And Easy两册 趣味数学简明易懂 5-6岁 新加坡主流数学教辅幼小衔接
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按需印刷Toward an Inclusive Creative Writing 预订,预计下单后2-3周左右发货!
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【预售 按需印刷】Toward an Inclusive Creative Writing
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【预售 按需印刷】Never Enough Flamingos
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【中商原版】新加坡教辅 Elite ProgK2 : I can code 幼儿园精英课程:编程小能手 适合儿童学习的编程启蒙书
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【中商原版】 新加坡教辅 K2 Writing & Thematic Vocabulary Practices 幼儿园英
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【预订】Lung Cancer Screening 9783031106613 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9783031106613 Author 作者 Janelle V. Baptiste Format 版本 平装-胶订 Pages Number 页数 125页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2022-10-01 Language 语种 其它(含多语) Book Contents 内容简介 Lung cancer is the second most diagnosed cancer and remains the leading cause of cancer-related deaths in the United States. The high mortality is largely the consequence of late diagnosis; lung cancer is typically asymptomatic in early stages when a surgical cure is most likely. As a result, there has been great interest in and research on early detection of lung cancer through screening.? There is evidence for reduced disease-specific mortality through screening for lung cancer.? However, creating an integrated, systematic approach to lung cancer screening remains a challenge for providers. A successful lung cancer screening program w
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【预订】Critical Theory and Performance 美国库房发货,通常付款后3-5周到货!
¥537.00
【中商原版】新加坡教辅主题化英语练习册Thematic English三册 词汇 语法 K2 to Primary 1 新加坡主流英语教辅幼小衔接
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【中商原版】新加坡教辅 Jumbo All in One Activity Book 1 幼小衔接多合一活动书 1 CPD出版
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海外直订The Folding Book: A Complete Guide to Creating Space and
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【预订】Municipalities and Community Participation 9781853837449 美国库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781853837449 Author 作者 Janelle Plummer Format 版本 平装-胶订 Pages Number 页数 160页 Publisher 出版社 Routledge Publication Date 出版日期 2000-07-01 Shipping Weight 商品重量 521g Language 语种 英语 Book Contents 内容简介 First Published in 2000. Routledge is an imprint of Taylor Francis, an informa company.
¥670.00
预订Mia and the Lightcasters 预订,预计下单后3-6周左右发货!
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Watch Me Disappear 看着我消失 女性惊悚悬疑小说 Janelle Brown 英文原版
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预订I'll Be You 预订,预计下单后2-3周左右发货!
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【预售 按需印刷】Wine for Beginners 北京发货,付款后10天内发货
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【预订】Toward an Inclusive Creative Writing 9781350023864 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9781350023864 Author 作者 Janelle Adsit Format 版本 精装 Pages Number 页数 208页 Publisher 出版社 Bloomsbury Academic Publication Date 出版日期 2017-10-05 Language 语种 英语 Book Contents 内容简介 The creative writing workshop has existed since the early part of the 20th century, but does it adequately serve the students who come to it today While the workshop is often thought of as a form of student-centered pedagogy, it turns out that workshop conversations serve to marginalize a range of aesthetic orientations and the cultural histories to which they belong. Given the shifting demographics of higher education, it is time to re-evaluate the creative writing curriculum and move literary writing pedagogy toward a more inclusive, equitable model.Toward an Inclusive Creative Writing makes the argument that creative writing stands upon problematic assumptions about what
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【预订】Information, Place, and Cyberspace 9783642086922 国外库房发货,通常付款后3-5周到货!
Product Details 基本信息 ISBN-13 书号 9783642086922 Author 作者 Janelle Format 版本 平装-胶订 Pages Number 页数 386页 Publisher 出版社 Springer Berlin Heidelberg Publication Date 出版日期 2010-12-07 Language 语种 英语 Book Contents 内容简介 This book explores how new communication and information technologies combine with transportation to modify human spatial and temporal relationships in everyday life. It targets the need to differentiate accessibility levels among a broad range of social groupings, the need to study disparities in electronic accessibility, and the need to investigate new measures and means of representing the geography of opportunity in the information age. It explores how models based on physical notions of distance and connectivity are insufficient for understanding the new structures and behaviors that characterize current regional realities, with examples drawn from Europe, New Z
¥1560